TL;DR: Jasco covers Crows Nest for blocked drains, hidden leaks, burst pipes, blocked toilets, gas work and hot water failures. Licensed plumbers only, a fixed price agreed before we start, and an honest ETA when you ring.
Crows Nest squeezes two very different plumbing worlds into a few streets. On one side, narrow terraces and semis on small blocks, plenty of them with old clay sewer lines and pipework that’s been patched more than once. On the other, the newer apartment buildings around the Metro station and along the Pacific Highway, where waste and water run through shared stacks and risers that affect more than just your unit.
A slow shower in a 1920s terrace off Willoughby Road needs a different answer to water staining the ceiling of the apartment below yours. Same suburb, completely different job. Here’s how we approach both.
What Crows Nest callers usually ring about
- Kitchen or bathroom drains running slow, then backing up
- A gurgling toilet or a smell coming from the floor waste
- Damp patches on a wall, a warm spot in the floor, or a water bill that jumped for no reason
- Water appearing in a neighbouring unit and nobody agreeing whose problem it is
- Cold showers after a hot water unit gives up overnight
- A gas cooktop that won’t light properly or a faint gas smell near an appliance
Blocked drains in the older homes
The established street trees around Crows Nest look great and they’re rough on old sewer lines. Roots find a hairline crack in a clay joint, keep growing, then catch every bit of grease, hair and paper that goes past. That’s why the same drain blocks again three months after someone “cleared” it.
We jet the line properly rather than just poking a hole through the blockage. If it’s a repeat offender, we put a camera down and show you what’s actually happening inside the pipe, including where the damage sits and how deep it is. Then you can decide on a repair with real information instead of a guess. Full detail on our blocked drain service.
If the trouble is only at the toilet, it’s often the pan connector, seal or cistern gear rather than the line itself. We handle toilet repairs too, so you’re not booking two trades.
Leaks and burst pipes in apartments and terraces
In a unit, a small leak rarely stays in one unit. Water tracks along a slab or down a wall cavity and turns up somewhere unexpected, usually the ceiling of the place below. In an older terrace, it’s more often ageing copper or a failed joint behind a wall that’s been quietly wetting timber for months.
Either way, the first job is finding the source without pulling apart half a bathroom. We locate it, show you what we’ve found, and give you a price to fix it before any work starts. If a pipe has already let go and you’ve got water running, shut the stop tap if you can reach it safely and call us. Our burst pipe repairs page covers what to do while you wait.
No hot water
The hot water setups around Crows Nest split along the same lines as the housing. Apartments usually run compact continuous flow or electric units tucked into a balcony cupboard or service duct, where access is tight and the wrong replacement simply won’t fit. Houses more often have a storage tank down the side, sometimes well past its useful life.
We repair where a repair makes sense and replace when it doesn’t, and we’ll tell you honestly which one you’re looking at. See hot water systems for the systems we work on.
Gas appliances and cooktops
Gas work isn’t a DIY job or a handyman job. Everything gas related is done by a licensed gas fitter, tested and left compliant. If you can smell gas, turn the supply off if it’s safe and ring us straight away. More on gas fitting.
Renovating a Crows Nest place
Plenty of homes here are being updated, and older bathrooms and kitchens tend to hide surprises once the tiles come off. Undersized waste pipes, old traps, and connections that were never quite right the first time. We’d rather sort the pipework while the wall is open than come back to a leak two years later. Tell us what you’re planning and we’ll be straight about what needs replacing and what can stay.
How a job runs
- You call or book online and tell us what’s happening. We’ll give you a realistic ETA, not a whole-day window.
- We text about 30 minutes before we arrive, and ring you if anything holds us up.
- We diagnose the actual cause, explain it in plain English, and give you a fixed price before we touch anything.
- We do the work, test it, and clean up. Drop sheets down, work area wiped, boots off inside.
- The workmanship is backed by our lifetime warranty for as long as you own the home.
Why people book Jasco instead of a franchise
- Family run. Bill and two other fully licensed plumbers, no subcontractors and no apprentice sent out on their own.
- NSW plumbing licence #488187C, with gas fitting endorsement, and $20 million public liability cover.
- No callout fee for new customers, and no charge to come out and quote.
- A written fixed price before work starts, so the invoice matches what you agreed.
- 30+ five star Google reviews, and a seniors discount.
- Real plumbers answer the phone, including after hours. More about us on the about page.
Straight answers to common questions
How quickly can someone get to Crows Nest?
It depends where our vans are when you call. Ring us, describe the problem, and we’ll give you an honest ETA on the phone before you commit to anything. Burst pipes, no water and gas leaks jump the queue.
Do you charge just to come out and look?
No callout fee for new customers, and quotes are free. We assess the job, then give you a fixed price in writing before starting.
Can you work in a strata building?
Yes. We work in units and apartment buildings regularly. If the fault turns out to be in common property rather than inside your lot, we’ll tell you that plainly so you can take it to your strata manager instead of paying for something that isn’t yours.
What if the same drain keeps blocking?
That’s a sign the pipe itself has a problem, not just a build-up. A camera inspection shows the cracks, root intrusion or sagging section causing it, and we quote the repair from there.
Do you answer the phone at night?
Yes, for emergencies. If you’re not sure whether it’s urgent, ring anyway and we’ll tell you honestly if it can safely wait until morning.
Get it looked at today
If something’s leaking, blocked or gone cold in your Crows Nest home, tell us what’s wrong and we’ll tell you what it takes to fix it. Call 02 5950 5382 or book online, and we’ll come out, quote it free, and get it sorted properly.