TL;DR: Jasco Plumbing works with Sydney agents, landlords and property managers on rental maintenance. Urgent repairs, routine jobs, vacancy turnarounds and water efficiency checks. You get an honest ETA, a fixed price approved before we start, and photos so you can update the owner without chasing anyone.
The 5pm tenant call nobody wants
A tenant rings the office. The toilet’s blocked, or there’s no hot water, or water is coming through a downstairs ceiling. It’s late, the owner isn’t answering, and the tenant already knows their rights.
That’s the part of property management that eats your afternoon. Not the repair itself, the chasing. Finding a plumber who answers, getting an ETA you can pass on, then explaining a vague invoice to an owner three days later.
We built our maintenance work around removing that. One call, a real time we’ll be there, a price approved before anyone touches a tool, and a short written summary with photos when the job’s done.
What we handle on rent rolls
Urgent repairs
NSW tenancy law has a specific list of urgent repairs, and a lot of it is plumbing: a burst water service, a blocked or broken toilet, a failure of hot water, a serious roof leak, a gas leak, or a fixture wasting a substantial amount of water. Tenants must report these straight away, and the landlord or agent is expected to act quickly.
We keep after-hours availability for exactly these jobs, 24/7 across Sydney. Water off, damage contained, tenant told what’s happening, then a clear scope for the owner.
Recurring and routine maintenance
The jobs that come back every few months are usually a symptom, not bad luck. Roots in an old clay line. A failing flexi hose. A cistern that’s been half-fixed twice already. We’d rather find the cause once than keep sending invoices for the same address.
- Leaking and dripping taps, mixers and shower fittings
- Toilet repairs, running cisterns, weak or blocked flush
- Hot water faults, repairs and replacements in houses and units
- Blocked drains, slow drains and drain smells
- Burst and leaking pipework, including older galvanised and copper
- Hidden leak detection before you commit to opening walls or slabs
- Gas work by a licensed gas fitter
Vacancy and between-tenancy work
The window between tenants is the cheapest time to fix plumbing, because nobody is living around the mess. Send us the list from the outgoing condition report and we’ll knock it over in one visit where we can: tap washers, a leaking waste under a vanity, a toilet that’s been sweating on the floor, a laundry tap that won’t shut off.
Water efficiency compliance checks
If an owner wants to pass on water usage charges in NSW, the property has to meet water efficiency measures. That means shower heads, internal cold water taps and kitchen and bathroom mixer taps at a maximum flow rate of 9 litres per minute, and no leaking taps or toilets anywhere on the property at the start of a tenancy or whenever those measures are installed, repaired or upgraded. Since 23 March 2025, toilets also need to be dual flush with a minimum 3-star WELS rating. Full details are on the NSW Government water efficiency page.
Fair Trading notes that a written statement from a licensed plumber, confirming who the plumber is and whether the fixtures meet the requirements, is one way to evidence compliance. We can run the check, replace what doesn’t measure up, and give you that written report for the file.
How we work with agents
- You send the job. Address, tenant contact, what’s wrong, and any spend limit the owner has set.
- We contact the tenant and book access. You get told the ETA, so you’re not fielding follow-up calls.
- We diagnose and quote a fixed price. Nothing proceeds until it’s approved by whoever holds the authority.
- We do the work and clean up. Work area left tidy, not for you to explain later.
- You get the write-up. Photos, what caused it, what we did, and anything the owner should plan for.
If the cause turns out to be tenant damage rather than wear and tear, we’ll say so plainly in the report. If it’s an ageing pipe that’s going to fail again, we’ll say that too.
Why agents keep our number
- Family-run and Sydney-wide. Bill or one of his guys, not a rotating franchise crew
- Licensed plumbers only, NSW licence #488187C
- $20M public liability insurance
- Lifetime workmanship warranty on our work
- Fixed pricing agreed before we start, no callout fee for quotes for new customers
- Same-day availability and 24/7 emergency response
- 30+ 5-star Google reviews from Sydney homeowners and tenants
Related services
Most maintenance jobs on a rent roll come back to one of these:
- Blocked drain clearing for slow sinks, gurgling toilets and overflowing gullies
- Burst pipe repairs when water is actively damaging the property
- CCTV drain inspections for the address that blocks every winter, or before an owner approves a bigger repair
Common questions from property managers
Can you deal with the tenant directly?
Yes. Give us the tenant’s details and the approval limit, and we’ll arrange access, attend and report back to you. You stay in the loop without being the middleman.
Is a blocked toilet really an urgent repair?
Under NSW residential tenancy rules, a blocked or broken toilet sits on the urgent repairs list, along with burst water services, hot water failures and gas leaks. The NSW Government urgent repairs page has the full list.
Do you attend after hours and on weekends?
We do. Emergency plumbing runs 24/7, which matters when a tenant reports flooding on a Saturday night.
Will the owner get a surprise invoice?
No. We quote a fixed price after we’ve diagnosed the problem and wait for approval. If we open something up and find a second issue, we stop and re-quote before continuing.
Do you service properties outside houses, like units and older apartment blocks?
Yes. Units, older houses with dated pipework, and newer apartments are all standard work for us across Sydney.
Put us on your maintenance list
Send through your next plumbing job and see how it runs. Tell us the address, what the tenant reported and the approval limit, and we’ll come back with an ETA and a fixed price. Call now or book online, and we’ll take the chasing off your desk.